Common questions

Common questions 

Booking

All reservations include the following: Motorbike rental for 24 period | Self guide for the chosen route | Unlimited Km | Standard helmet for rider | Luggage solution | Toll device | Liability insurance | Taxes.
Yes. You can choose to receive and/or return the motorbike at Faro airport. This service has an additional cost of € 15 per delivery or collection. Just choose airport at the time of booking or later by email until 48h before the scheduled time for delivery.
At Soulful Bikes customer’s satisfaction is our priority and we work to deliver the model each customer chose. Only if something really serious happens to the bike during the previous rental we wouldn’t be able to deliver it to you. In the rare occasion of that happening we will contact you as soon as possible letting you know the options available.
Our cancellation policy allows you to cancel your booking up to 48h before the pick-up time. You just need to log in in your personal area and cancel the booking. Alternatively you can write us an email requesting the cancellation. Refunds will be processed in 48h through the same payment gateway you used to pay for your booking.
The booking system that we use only allows one bike per booking. Please do multiple bookings if you want to book more than one bike.
We only open by appointment according to the bookings we have scheduled. We also have a very strict policy of first booked - first served to ensure each customer receives the exact model he has booked. If you want to book with less than 12h in advance please call or whatsapp us to +351918888124.
To book your motorbike online you just need a credit/debit card or a PayPal account. When you pick-up the bike, you will need to bring the following: - Passport or national ID if you are an European citizen. - Valid driving license, suitable for the chosen motorbike category. - Credit or debit card with enough funds for the motorbike's deposit. Visa, Mastercard and American Express are accepted.
According to the motorbike model, the age requirement is between 18 and 75 years old. Some of the bigger motorbikes have special age requirements. You can see if that's the case in the motorbike's reservation page or contact us.
Yes you can. However, the bike must be picked-up by the rider since they will have to sigh the contract.
At Soulful Bikes we open by appointment according to the reservations made at www.soulfulbikes.com. The working hours for deliveries and collections in Faro Downtown and Faro Airport are from Monday to Friday from 09:00 to 19:00 and Saturday from 09:00 to 13:00. Deliveries and collections outside these times are possible with the addition of an out-of-hours fee.

Experience

Of course! Just tell us what you like and what you're looking for during your experience and it is with pleasure that we will indicate the perfect route between our route catalog. Then just load the route guide and leave!
Yes! Soulful Bikes offers the Riding Concierge service, a road partner who goes along with you as a special guest.
We will do everything to ensure that your experience is not interrupted! If all the models of the motorcycle that is with you are reserved for the new dates, we will suggest another model so much or more exciting than the previous one. Just get in touch with us through the help line before the end of the reservation period.
If something happens to you, to the motorbike or to a third party, contact Soulful Bikes immediately through our service line so that the necessary support is activated.
Yes, you can cross borders with your Soulful Bike. Insurance is valid in other European Countries, however outside of Portugal we don’t offer road assistance. That should not be a problem because our bikes are very well maintained.